Airbrush Web
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Troubleshooting & Support
- Check your internet connection.
- Clear your browser cache and cookies.
- Try a different browser.
- If the problem persists, it may be temporary server maintenance. Please try again later.
Please contact us via:
- Email: abs-support@airbrush.com
- Support Ticket: Submit a request directly here
- Tip: To help us fix it faster, please include your registered email or UID, browser version, and a screenshot of the error.
Scroll to the website footer (bottom of the page). Use the language selector to choose between English, French, Portuguese, Spanish, German, or Russian.
Security & Privacy
Your images are stored temporarily on secure servers only to process your request. We never use your personal images to train AI models or display them publicly without your consent. Original uploads are automatically deleted after a short period.
Account Settings
You can delete your account under My Account → Account Security.
- Warning: Deletion is permanent. You will lose all access, active subscriptions, and unused credits. No refunds are provided for deleted accounts.
- Data: All personal information and history will be wiped. You may reuse your email to create a new account later, but no previous data will be recovered.
Airbrush Mobile uses a separate account and payment model from the Airbrush Web and Airbrush Studio, the desktop version.
- Web & Studio: These share the same login account. You can use your credentials to log into both.
- Mobile: You must create a separate account for the mobile app; subscriptions and assets do not transfer between Mobile and Web/Studio.
- Data Sync: Currently, credits and edit history do not sync between the Web and Studio versions. We are working on tighter integration for the future.
Plan and Pricing
No. Credit packs are digital goods and are non-refundable once delivered. If you believe credits were deducted due to a system error, please contact support for an investigation.
For Airbrush Web, we use a credit system for our web online tools. Credits are consumed based on the type of media you export:
- Photos: 1 credit per export.
- Videos: 2 credits for the first minute; 1 credit for each additional minute (rounded up).
- Free Trial: new users get 3 free credits upon registration. Collage and Camera features are always free!
- To management you credit, go to My Plan → Web Tools Package. Buy more at https://airbrush.com/pricing#webtools. Credits expire 1 year after purchase.